Reservation and rental conditions

WHEN BOOKING YOU AGREE ON THE FOLLOWING RESERVATION AND RENTAL CONDITIONS.

ON THE DAY OF ARRIVAL

Please provide customer number at check-in.

Pitch for wagons and tents:

Check-in: The space cannot be expected to be available before 1 p.m

Check-out: is no later than 11 a.m

Rental Unit:

Check-in: Cabins/houses cannot be expected to be available before 3 p.m

Check-out: is no later than 11 a.m

ARRIVAL

If arrival does not take place within the agreed time of arrival, the place will be vacated and the reservation will be canceled and will be considered an interrupted stay. In case of delay, please contact us as soon as possible.

INTERRUPTED STAY

If the entire reservation period is not complied with, e.g. in case of late arrival, or in case of early departure, nothing will be refunded – regardless of re-renting.

In case of no-show without prior information, the place/cabin will be released 24 hours after the officially started check-in time. Nothing is hereby refunded.

CANCELLATION

If a booking is canceled no later than 60 days before the booking commences, the landlord reserves the right to calculate a handling fee of 10% of the bookings total price, however a minimum of DKK 1,000 per booked unit.
In case of cancellation later than 60 days, but earlier than 30 days before the start of the booking period, the campground reserves the right to calculate 50% of the total price of the lease.
In case of cancellation later than 30 days before the start of the lease, the campground reserves the right to calculate the full price of the lease
The cancellation is considered to have taken place from the time it has reached the campground in writing (email).
NOTE for cancellation in relation to week 24 the following applies:
a) From booking up to 30 days until the beginning of the booking, 50% of the total price of the booking is calculated.
b) From 30 days until the beginning of the booking, the full price of the booking is calculated.

CANCELLATION BY FORCE MAJEURE
Sannes Familiecamping may cancel any booking or stay due to force majeure, which means: war, riots, strikes, lockouts, oil and petrol rationings, border closures, epidemics, natural and pollution disasters or similar incidents. The customer is not entitled to any form of reimbursement, rebooking or refund of the amount paid. In the event of cancellation from a customer under force majeure, the customer will not receive any form of reimbursement, rebooking or refund of the amount paid.

In case of non-payment

If the right to a specific place is waived and the place-guarantee-fee is not refunded.

RIGHT OF WITHDRAWAL
We point of that your booking is not covered by the Consumer Act’s rules on the right of withdrawal. Sale of accommodation (cabins, holiday homes, camping, etc.) is covered by a special exemption provision in the Consumer Contracts Act §18 sec. 2 no. 12. The booking made is thus not covered by a 14-day right of withdrawal.

RENTAL UNITS
All rental units are 100% non-smoking. In case of smoking anyway, a cleaning fee of DKK 2,000.00 will be charged.

KEYS
If you lose your key to our rental units, rental bicycles etc. a replacement fee of DKK 750.00 will be charged.

REGULATIONS

THE CAMPING REGULATIONS as well as the camp manager’s instructions must be followed, as in accordance with the camping regulations it can ultimately lead to expulsion from the site and be considered interrupted stay. In the event of expulsion, the amount for the lost days will be refunded. Though a fee of 139 € will be charged.

ELECTRICITY: Electric heating and air conditioning are not allowed on the campground.

WATER: In the luxury cabins with spa, water consumption is settled at the end of the rental period.

House: Electricity, water and heat-consumption are settled with a fixed amount and paid together with the rent.

See more about consumer prices here

EL / HYBRID CARS: Is not allowed to be charged on space parking’s or in cabins. Contact the reception for further information. See more “Charge your car”

CLEANING: If you want final cleaning, it must be ordered no later than 3 days before departure from the campsite. A mandatory cleaning deposit is paid with the rent. Cleaning of the rented is the responsibility of the tenant. When moving out, both the rented equipments and the furniture from the rented must be handed over in the same cleaned and tidy condition as when taken over. Possibly. necessary cleaning will be done at the tenant’s expense.

See information on cleaning prices.

A cleaning deposit is required to ensure that the rented property is left clean and undamaged.

The deposit is transferred to the tenant’s stated bank account no later than 10 days after returning home, if we have received correct bank information and the cleaning is ok.

EXTRA: The following can be reserved, no later than 2 weeks before arrival. It must be picked up and returned at the reception or another designated place:

Bed linen incl. a large towel
Camping bed
High chair for babies

See more about prices for our additional service prices

SMOKING is not allowed in our rental units.

DAMAGES: The provider assumes no responsibility for sudden damage, but will take care that the damage is repaired as soon as possible after the notification. The tenant is liable for the rented and liable for any. damage caused to the rented or furniture during the rental period. Possibly. damages must be reported to the provider immediately.

PLACE / CABIN GUARANTEE: It is possible to book a specific cabin or pitch for a guarantee fee. Reservations are made for errors.

DOG: re. dog on the site, see information about “camping with dog”